b'Impact On the Way We Work We used mainly phones and emails to reach out to clients and provide crisis trauma-informed counselling, safety planning support, housing related emergencies (eviction prevention), legal and child protection time-sensitive issues. Telephone counselling limited our ability to be attuned with the clients. When we are in the office, we are able to read the clients body language. - Cecilia Nunez, Outreach Trauma Counsellor - It was difficult to build trust with new clients over the phone and email. Trust is very important to build rapport and a good relationship with clients. Clients trust us with their personal history of abuse and they also hand us their documents and identifications when we refer them to other services such as housing and legal related application processes. Not meeting clients in person, created a trust issue. - Mahbooba Hashimi, Outreach Housing Worker - As we continued to work remotely using home environments as frontlines from which we fulfilled our mandate and mission, it became increasingly more difficult to adhere to the practice of leaving work at work and home at home. Home became the office and the team found themselves needing to negotiate space with their own families to ensure that they continued to support clients with crisis trauma-informed counselling, housing, legal and child protection emergencies.'