Trauma-Informed Intake and Assessment

• Conduct intake procedures, inform residents of WHE services and programs
• Perform risk audit to assist residents
• Support new residents to complete the intake assessments
• Conduct housing readiness assessment and determine supports needed

• Provide crisis counselling and support to residents
• Answer 24/7 crisis line and provide trauma-informed crisis counselling and support by phone.
• Assess crisis calls to determine if the individual seeking shelter meets our mandate

Trauma-Informed Case Management and Ongoing Service

• Collaborate with the residents to develop goal plans and activities
• Provide trauma-informed crisis and ongoing individual counselling to residents
• Engage in harm reduction principles to support residents to increase safety and develop healthy coping strategies
• Address the impact of systemic barriers on the resident’s life

Referrals and Systems Navigation

• Provide support regarding systems navigation to residents to access needed and critical resources.
• Arrange and work with cultural interpreters as appropriate.

• Assist residents to develop awareness of internal/external referral options
• Collaborate with colleagues to refer clients to other counselors, support workers or other organizations as additional needs are identified

Monitoring and Follow-Up

• Track case management and evaluate progress as it relates to goal plans and assessments
• Seek ongoing resident feedback to ensure residents’ needs are being met and goal plans remain relevant
• Provide initial check-ins with the resident and monthly check-ins depending on the needs of the resident
• Meet with resident weekly to follow up on case management activities and monitor progress of goal plans
• Provide ongoing support and follow-up to ensure their safety and well-being over time.

Group Programming

• Develop Logic Models and other assessment tools to design group programming
• Facilitate workshops and one on one sessions to educate on life skills
• Organize other special groups/events

 Community and Advocacy

• Act as an advocate if necessary/appropriate, including accompanying residents to service appointments
• Act as a resource for groups and individuals from the community requesting information or assistance in the area of gender-based violence
• Participate in speaking engagements on the topic of gender-based violence and the services provided by WHE
• Represent WHE in the community on task forces and on working groups, as assigned by the Manager, the Executive Director or designate
• Liaise with colleagues in other Shelters to refer residents

• Liaise and maintain positive working relationships with service providers, other shelters, mental health agencies, other community agencies, etc.

• Participate in community meetings and events, as well as training and workshops where applicable.

Administration and Planning

• Set goals and objectives with the Manager.

• Keep the Manager apprised of service delivery and issues. 
• Develop and implement shelter related programs and its components
• Maintain up-to-date selection of resource materials

• Participate in supervision, staff and case management meetings as scheduled
• Responsible for the supervision of students and volunteers when necessary
• Complete an annual self-evaluation form
• Maintain and protect the confidentiality of resident information and maintain confidential case records as appropriate ensuring all documentation is stored in the database
• Participate in training and workshops where applicable.
• Responsible for other duties as assigned

Data Collection, Reporting and Evaluation

• Complete “Days End” procedure and responsibilities using the internal database at the end of each shift
• Log into external portal to update available shelter bed space
• Document and collect data and maintain up to date record keeping
• Report on case management and client goal progress
• Conduct pre- and post- programming evaluation
• Report on program progress to the Manager
• Conduct annual evaluation to assess overall program outcomes

Discharge/Closure

• Complete resident departure form
• Update, store and close relevant resident information in the database